Frequently Asked Questions

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Reach out anytime with questions at info@getcleared.com. Or if you’d prefer, you can call us 9am - 5pm EST Monday - Friday at 1(800)353-4590.

About the Organization

Cleared is an online allergy clinic. Our focus is on making it easy for allergy sufferers everywhere to access top quality and affordable healthcare, and get personalized treatment from some of the best allergy doctors in the country.

Click on the “Start Your Online Visit” button anywhere on the site to begin your online allergy visit and get personalized treatment recommendations from our allergy doctors.

Cleared is for everyone who suffers from mild to severe allergic rhinitis (also commonly known as hay fever or seasonal allergies) and is looking for medical guidance from allergy physicians to help them get relief from the comfort of home.

Cleared-affiliated allergists are all US-licensed allergy doctors not employed by Cleared. They work for independent entities and are dedicated to protecting your health and privacy. They are paid by the number of people they help, not by the number of prescriptions they write. This helps ensure their commitment to the health and safety of every patient and gives them the freedom to make unbiased, medically-appropriate decisions based on their own professional assessment of every patient’s unique situation.

Cleared-affiliated allergy doctors are required to be US-licensed physicians and are rigorously vetted by our physician-led medical board to verify licensing and ensure medical professionalism. Approval of any allergist into our doctor network only takes place after an in-depth application process, whereby formal medical background, credentialing, and interviews are all taken into account. Thereafter, every doctor goes through a closely observed training flow to ensure safety and quality of patient experience.

First, start your online visit and report your symptoms and medical history for evaluation by one of our allergists. After assessing your situation, your allergist will then respond within 24 hours via message with a personalized treatment plan, including a prescription (if appropriate) sent immediately to your pharmacy. If you choose the Cleared online partner pharmacy, you can have your treatments delivered free to your door and will get free ongoing care from our healthcare providers to answer any follow-up questions or adjust treatment as needed anytime.

No! Cleared is open to everyone. Start your online visit and, if appropriate, your allergy doctor may prescribe you medication, which you can have delivered free to your door.

Cleared is a one-stop-shop for allergy/immunology treatment and support. We offer access to a full medicine cabinet worth of products, including prescription and over-the-counter allergy relief medications, allergy immunotherapy, and sinus and immune support supplements. We also provide streamlined access to a full range of medical services, from online telehealth services to in-person care, including blood testing, skin prick testing, and First Dose Observations (FDOs).

Allergy Immunotherapy

After talking to a physician who is an allergy specialist, you will need to get tested for allergies by either blood or skin prick testing. Once you have completed allergy testing to confirm your allergies then your doctor can prescribe the right treatment plan for you.

Allergy Immunotherapy (AIT) is a medical treatment that uses natural allergen substances, such as pollen from plants or pet dander from animals. Allergy Immunotherapy involves helping the immune system gradually get exposed to the allergen so that the body gets used to the allergen over time and is less sensitive to the allergen and therefore reduces the symptoms of allergy when the person is exposed. This way, your body will stop overreacting to them and you may have fewer symptoms, such as runny nose, itchy and watery eyes, and sinus pressure. There are two different types of allergy immunotherapy - sublingual (under the tongue) and subcutaneous (under the skin- injections).

Sublingual Immunotherapy (SLIT) is one way to treat your allergies. It is a type of allergy immunotherapy (AIT) where a tablet is placed under the tongue. The first tablet is administered in the doctor's office followed by a 30 minute wait to see if there are any side effects, and thereafter it is taken at home. You may have also heard about allergy drops, but this method of AIT is not an FDA approved treatment option.

SLIT-tablets are FDA approved products which have completed well controlled clinical studies to prove safety and efficacy. Because treatment with SLIT-tablets involves an allergen, it’s possible that you may have a local allergic reaction, such as itching or swelling of the mouth. These reactions may start within minutes of your first dose of a SLIT-tablet. However, it’s likely that they will not last long and they should resolve with continued treatment. As with all allergy immunotherapies, auto-injectable epinephrine is prescribed in case any serious reactions occur, such as anaphylaxis. Anaphylaxis can include trouble breathing, dizziness, nausea, vomiting, diarrhea, throat tightness, and hives. In clinical trials, anaphylaxis was rare.

SCIT is also known as allergy shots. SCIT is when an extract of a small amount of the allergen is injected under the skin of the arm and that amount is slowly increased over time so that your body can better tolerate it and stop producing an allergic response to it. An injection may be given once a week (sometimes more often) for about seven months, after which injections are spread out to two weeks and then can be given every four weeks. Injections are given in the doctor's office followed by a 30 minute wait to assess side effects. The dosage may vary, and duration may be three to five years and sometimes longer, depending on the prescribing physician.

As with all allergy immunotherapies, auto-injectable epinephrine is used to manage any serious reactions that may occur, such as anaphylaxis. Anaphylaxis can include trouble breathing, dizziness, nausea, vomiting, diarrhea, throat tightness, and hives. Therefore, SCIT is given in an allergist’s office and patients are instructed to wait for 30 minutes after their shot is administered for observation.

You should talk to a doctor who is an allergy specialist about treatment options. It is likely that you will have to complete allergy testing with a blood test or skin prick test to see what your allergies are. You and your doctor should decide together what is the best option for you.

Allergies

Allergies are a variety of conditions where a person’s immune system reacts abnormally to a foreign substance. Allergic reactions are a result of a person’s immune system becoming overly sensitive to a substance or antigen.The body recognizes these foreign substances as harmful and produces antibodies which ultimately can cause inflammation, swelling, and itching. Allergic rhinitis and allergic conjunctivitis are examples of common allergic conditions.

Allergic rhinitis refers to inflammation in the nose that happens when you get exposed to an allergen you are sensitive to. Symptoms generally include sneezing, runny nose, and red, watery and itchy eyes.

Allergic conjunctivitis is inflammation of the lining of the eye caused by an allergic reaction. Symptoms include eye redness, itching and increased tear production.

Allergies are the result of a person’s immune system becoming hypersensitive to certain substances such as pollen, food, or medications. The body recognizes these foreign substances as harmful and produces antibodies which ultimately can cause inflammation, swelling, and itching.

Allergic rhinitis is caused by airborne allergens coming into contact with the nasal mucosa. On a microscopic scale, antigen cross-links with IgE to induce mast cell release of histamine which results in a local inflammatory response of the nasal and/or ocular regions.

Allergic conjunctivitis is caused by airborne allergens coming into contact with lining of the eye. On a microscopic scale, antigen cross-links with IgE to induce mast cell release of histamine which results in a local inflammatory response of the nasal and/or ocular regions.

For those people that suffer from seasonal allergies, they are usually sensitive to allergens such as tree pollen, weed pollen, and grass pollen. While the perennial or year-round sufferers are affected more by indoor allergens such as dust mites, molds, and animal allergens.

Immunoglobulin E is an antibody that is an important part of our immune system. While normally important in fighting off parasites, IgE is also an important part of the allergic response. When the body first encounters an allergen, IgE antibodies targeted against the allergen are produced. When subsequently exposed to that allergen, the IgE interact with another part of the immune system called mast cells. These mast cells release a substance called histamine which ultimately results in many of the allergic symptoms that people experience.

There are multiple medications your doctor might prescribe for your allergies. Here is a link that has information about these medications.

Each medication works in different ways to help with your allergies. Here is a link that has information about these medications.

It is generally safe to continue taking OTC meds while taking CLEARED products. However, some combinations of medications can cause excessive drowsiness. Therefore, it is important to discuss with your doctor about which medications you are currently taking.

While the medication can be taken as needed, they are generally most effective when taken on a daily basis.

SLIT is an acronym for sublingual immunotherapy. Follow this link for information about sublingual immunotherapy.

It can be difficult to say for sure if your allergies will completely go away. While some people may feel a complete resolution of their symptoms after sublingual immunotherapy, other people may experience a significant improvement in their symptoms.

Blood Testing

  • We can use a blood test to find out what you are allergic to.
  • Determining what you are allergic to will help us in prescribing the right medications and will also help us guide you on different environmental measures you can use to help lessen your symptoms.

Allergy blood tests are used to find out if you have an allergy. Your body produces something called an IgE antibody to specific allergens if you are allergic and the blood test can determine if you have any of these IgE antibodies in your blood. We will check for the most common types of allergens: tree pollen, weed pollen, grass pollen, cat dander, dog dander, dust mites and cockroach.

  • A blood test involves taking blood from a vein in your arm. Staff working at the lab will be highly trained in this, using sterile equipment and measures to ensure your safety.
  • The test should not require more than one tube of blood.
  • After the needle has been removed, pressure will be applied in order to minimise bleeding. It is important to avoid heavy lifting or strenuous exercise 24 hours after the blood test in order to avoid bruising or bleeding. If you have any concerns, please contact the lab before your test.
  • We can use a blood test to find out what you are allergic to.
  • Determining what you are allergic to will help us in prescribing the right medications and will also help us guide you on different environmental measures you can use to help lessen your symptoms.
  • If you are concerned about the necessity of these tests and do not want to proceed, that’s ok! We can still prescribe medications that will help you however, you will not be eligible for immunotherapy.
  • If you would like to proceed with the blood test but are feeling nervous, things that are helpful include: lying down during the blood test or relaxation techniques such as deep breathing.

Make sure you drink plenty of water. This will make it easier for the team to conduct your blood test.

A valid Medicare card should be brought if you have one as well as ID. You should also bring a list of any current medication you’re taking.

One of the advantages to serum IgE testing as opposed to skin testing is that you can continue to take all of your medications prior to your lab appointment.

If you have insurance, allergy blood work is generally covered by insurance.
If you have any concerns you should call your insurance provider.

You will pay directly to the lab facility if you are cash pay. If you have insurance, you will get a bill mailed to your home.

Yes you can cancel the blood test at any time. If you do not want to proceed, you will not be charged for the blood test.

Yes, if you had allergy testing done via blood or skin test - you can upload your results or email them to nurse@getcleared.com to send to our doctors for review.

No, you do not always need an appointment. Most lab facilities have walk-in options available; however, to make things easier we suggest that you book your appointment online.

Your appointment should take around 15 minutes - 20 minutes if you make an appointment ahead of time.

After your doctor has reached out with recommendations, you can follow up with our nurses to help you find a certified lab near you.

In rare instances, it is difficult to collect enough blood to analyse. This can happen for example if a needle phobic patient is unable to hold still, or more rarely due to veins being too small to collect enough blood. If this is the case, the phlebotomist will let you know what your options are.

It should take about 7-10 days to get your results.

Your blood test results will be sent directly to the allergist, and you will be emailed with the results and any further recommendations once they have been reviewed.

Your results will be shared with your Cleared allergist.

Social / Environmental Stewardship Questions

Certified B Corporations are a new kind of business that balances purpose and profit. They are legally required to consider the impact of their decisions on their workers, customers, suppliers, community, and the environment. This is a community of leaders, driving a global movement of people using business as a force for good. Cleared is proud to be one of them, committed to both social and environmental stewardship as a core tenet of our mission and responsibility as a company.

As a proud member of 1% for the Planet, Cleared is committed to giving 1% of all our sales annually to environment-supporting non-profits. As we are particularly passionate about clean air initiatives, as clean air and less pollution means better health for allergy and asthma sufferers in particular, we are working with 1% for the Planet to direct our giving to organizations that are particularly strong at fighting this great cause.

We strive to substitute environmentally-friendly, recyclable materials like paper and glass for plastic in our packaging as much as we can. For example, our drink shot bottles are made of glass, not plastic, and our lozenge bags are made of paper, not plastic. This wasn’t easy or cheap for us to achieve in an industry that pressures you to choose plastic because it’s cheaper and more commonly used in manufacturing. But we’re on a mission to resist that, and we’re committed to using non-plastic substitutes for packaging, just as we are now, whenever we can going forward.

According to the September 2020 JACI In Practice,“81.5% of [U.S.] counties have no [Allergy/Immunology] providers.” Cleared was founded and developed by board-certified allergists with the mission to help allergic rhinitis sufferers access allergy treatment more conveniently and safely. That means supporting those who don’t have access to specialty care, whether for geographic, logistical, or financial reasons. Thanks to technology and telehealth and our expanding national network of clinics, we’re on a mission to expand access to a standardized quality of care to every corner of the country. And with that committed to finding new ways to work with non-profit foundations to make medication and treatment accessible to those who can’t afford it.

Financial Info/Insurance/Membership

Membership is available to anyone who subscribes to any treatment or supplement on our site. As a subscribing member, you can get free shipping and free ongoing care. The cost of course then varies depending on how many treatments/supplements you are subscribed to and the cost of each, but so long as you are subscribed to at least one treatment you are a Cleared member.

As a subscribing member, you can get free shipping and free ongoing care.

Insurance for treatment is available for some medications during checkout with our pharmacy partner, Carepoint, and will be handled and billed with them. Please contact Carepoint Pharmacy at any point with questions related to your insurance.

The copay cost of medications covered by insurance can vary depending on your individual insurance plan. All medications we offer can be paid out of pocket as well.

Relief Medications

Loratadine, a generic form of Claritin, is a non-drowsy oral antihistamine pill that helps with both nasal and eye-related symptoms caused by allergies. Take one pill once a day. Allergy treatment is often most effective when taken every day, but be sure to follow the direction of your prescribing doctor.

For more information click here.

Fexofenadine, a generic form of Allegra, is a non-drowsy oral antihistamine pill that helps with both nasal and eye-related symptoms caused by allergies. Take one pill once a day. Allergy treatment is often most effective when taken every day, but be sure to follow the direction of your prescribing doctor.

For more information click here.

Cetirizine, a generic form of Zyrtec, is an oral antihistamine pill that helps with both nasal and eye-related symptoms caused by allergies. It may cause some drowsiness, but can be taken at night. Take one pill once a day. Allergy treatment is most effective when taken everyday, but be sure to follow the direction of your prescribing doctor.

For more information click here.

Levocetirizine, a generic form of Xyzal, is an oral antihistamine pill that helps with both nasal and eye-related symptoms caused by allergies. It may cause some drowsiness and is best taken at night. Take one pill once a day. Allergy treatment is most effective when taken everyday, but be sure to follow the direction of your prescribing doctor.

For more information click here.

Diphenhydramine, a generic form of Benadryl, is an oral antihistamine pill that helps with both nasal and eye-related symptoms caused by allergies. It may cause some drowsiness and is best taken at night. Take one pill once a day as needed. Be sure to follow the direction of your prescribing doctor.

For more information click here.

Fluticasone, a generic form of Flonase, is a non-drowsy nasal corticosteroid spray that helps with both nasal and eye-related symptoms caused by allergies. Spray in each nostril as prescribed. Allergy treatment is most effective when taken everyday, but be sure to follow the direction of your prescribing doctor.

For more information click here.

Azelastine, a generic form of Astelin or Astepro, is a non-drowsy nasal spray that helps with both nasal and eye-related symptoms caused by allergies. This spray cleans out your nose of the allergens that can cause irritation and allergies of the nose. Spray in each nostril as prescribed. Allergy treatment is most effective when taken everyday, but be sure to follow the direction of your prescribing doctor.

For more information click here.

Saline Nasal Spray is a non-drowsy nasal spray that helps with both nasal and eye-related symptoms caused by allergies. This spray cleans out your nose of the allergens that can cause irritation and allergies of the nose. Spray in each nostril as prescribed. Allergy treatment is most effective when taken everyday, but be sure to follow the direction of your prescribing doctor.

For more information click here.

Montelukast, a generic form of Singulair, is an oral anti-inflammatory that works similar though distinct to antihistamines that helps with nose-related symptoms caused by allergies and allergic asthma. Take 1 tablet by mouth every night, with or without food. Allergy treatment is most effective when taken everyday, but be sure to follow the direction of your prescribing doctor.

For more information click here.

Ketotifen, a generic form of Zaditor, is an antihistamine eye drop that helps with eye-related symptoms caused allergies. Put one drop in each eye up to twice a day. Allergy treatment is most effective when taken everyday, but be sure to follow the direction of your prescribing doctor.

For more information click here.

Olopatadine 0.2 %, a generic form of Pataday, is an antihistamine eye drop that helps with eye-related symptoms caused by allergies. Put one drop in each eye once a day. Allergy treatment is most effective when taken everyday, but be sure to follow the direction of your prescribing doctor.

For more information click here.

Orders, Shipping, & Tracking

It typically takes us 24 hours to process your order. As soon as your order has shipped, we will send you a shipping confirmation email.

We’ll send you an email with a tracking number as soon as your order ships. If you don’t receive tracking information within 48 hours of placing your order, please email us at info@getcleared.com with your name and order number.

If you do not receive your order within the delivery time frame, please email us at info@getcleared.com with your name and order number. One of our representatives will look into where your package is and get back to you.

If you accidentally inputted the wrong shipping address, please email us at info@getcleared.com within 24 hours. Send us your name, order number, and correct address and we will update your shipping address and make sure your order gets to you.

Yes, we do ship our supplements internationally, but we do not ship our medications internationally. International shipping rates vary and you can find out how much shipping will cost to you by inputting the international address at checkout.

We offer free expedited shipping on all orders over $35.

Payments & Refunds

We want you to have the best experience possible. If you aren’t satisfied with our product, we’ll refund your first order, minus shipping expenses. To request a refund, please send an email to info@getcleared.com with your name, order confirmation number, and reason for return within 30 days of receiving your order.

Once we approve your refund request, you’ll receive an email notification. Refunds typically take 2-3 business days to process and show up on your original method of payment.

If you placed an order by mistake, please email info@getcleared.com with your name and order confirmation number within 24 hours of placing your order.

If you accidentally forgot to input a discount code, email us at info@getcleared.com with your name, order number, and the discount code you’d like for us to apply to your order. Requests to apply a discount code retroactively must be made within 24 hours of placing the order.

We get that life is busy and mistakes happen. Email us at info@getcleared.com with your name, order number, and information on the promotion you missed within 24 hours of placing your order. We will do our best to accommodate your request.

Skin Prick Testing & First Dose Observations (FDOs)

A skin prick test, also called a puncture or scratch test, checks for immediate allergic reactions to different environmental triggers like dust mites, animal dander and pollen (grass, ragweed and tree pollen). In adults, the test is usually done on the forearm. Children may be tested on the upper back. A disposable device is used to prick the surface of your skin with a small amount of the allergen. The test is read in approximately 15 minutes. If you are allergic to a particular allergen, an itchy “wheal,” or swollen bump like a bug bite, will be at the prick site. The reaction typically fades over an hour but can last for 2-5 days much like a mosquito bite.

It is a quick test but may cause some discomfort. If you are positive to multiple allergens your arm can be itchy for 1-5 days. But taking an antihistamine after testing will help resolve these reactions quickly; You can also apply a small amount of an over the counter steroid cream like hydrocortisone and apply that directly to the area that is itchy to help with the any symptoms you are having.

The test placement is very quick. Once the test is placed you will have to wait for 15 minutes for the test to be read because we need to allow for the allergens to cause a reaction on your skin to indicate that you are allergic.

Certain medications and supplements can interfere with the skin test. These include antihistamine pills, nasal sprays and eye drops that are used to treat allergy symptoms. Antihistamines can also be found in cold and cough medications, antidepressants and heartburn medications. These medications must be avoided for 5 to 7 days prior to the allergy test to ensure reliable results. Please refer to this list and stop any of these medication for at least 5 days prior to your allergy test appointment.

STOP these medications 7 days prior to testing:

  • loradatine (Claritin)
  • fexofenadine (Allegra)
  • cetirizine (Zyrtec)
  • desloratadine (Clarinex)
  • levocetirizine (Xyzal)
  • hydroxyzine (Vistaril, Atarax)
  • cyproheptadine (Periactin)
  • diphenhydramine (Benadryl)
  • brompheniramine (Actifed, Dimetapp)
  • chlorpheniramine (Chlortrimeton)
  • dexchlorpheniramine (Polarmine)
  • clemastine (Tavist, Antihist)
  • Any “PM” medications such as Tylenol PM, Advil PM, Nyquil
  • quercetin

STOP these medications 3 days prior to testing

  • azelastine (Astelin, Astepro, Dymista)
  • olopatadine (Patanase, Pataday, Patanol, Pazeo)
  • ranitidine (Zantac)
  • famotidine (Pepcid)
  • metoclopramide (Reglan)
  • cimetidine (Tagamet)
  • nizatidine (Axid)
  • Nettle

If you are allergic to dust mite, ragweed or grass then you may be a candidate for sublingual immunotherapy, or SLIT. The first dose of SLIT is taken in the allergist’s office where you will be monitored for 30 minutes. The monitoring ensures you do not have a severe reaction and to help teach you what to do for any mild reactions, such as itching of the mouth or throat. Subsequent doses can be taken at home according to the instructions as long as your epinephrine autoinjector is with you.

Testing will take approximately 20 minutes from start to finish and then you will need an additional 30-minutes for monitoring. We anticipate that the whole visit will take 60-75 minutes.

Epinephrine autoinjector will be prescribed to you when you are on sublingual immunotherapy. Epinephrine is a medication used to treat an infrequent reaction to the medication called anaphylaxis. Anaphylaxis occurs when your body has an allergic reaction to the medication which can cause trouble breathing, face or throat swelling, severe stomach pain or severe generalized hives. If you are having this reaction then you will need to use your epinephrine autoinjector. Instructions on how to use your epinephrine autoinjector will be available once the medication is prescribed. There are different devices that may be covered by your insurance and we will review the instructions for your particular device once it is prescribed.

Supplement Storage & Shelf Life

Cleared products will last the longest if you store them at or near room temperature in a dry location. Remember to zip your lozenge bag back up to keep humidity out.

Our lozenges have a shelf life of 18 months from the date they were made. Each bag has an expiration date stamped on the back.

Our shot/drinks have a shelf life of 12 months from the date they were made. Each shot/drink has an expiration date stamped on the bottom of the bottle.

We recommend you drink the entire bottle within 24 hours of opening it. Please recycle your opened bottles within 48 hours of breaking the initial seal.

Subscriptions

You can pause, modify, or cancel any of your prescribed treatment subscriptions any time by emailing us at info@getcleared.com. For supplement subscriptions, you can adjust on your profile.

You can pause, modify, or cancel any of your prescribed treatment subscriptions any time by emailing us at info@getcleared.com. For supplement subscriptions, you can adjust on your profile.

You can change the quantity of prescribed treatment subscriptions any time by emailing us at info@getcleared.com. For supplement subscriptions, you can adjust on your profile.

You can change the delivery frequency of your prescribed treatment subscriptions any time by emailing us at info@getcleared.com. For supplement subscriptions, you can adjust on your profile.

You can cancel or modify your subscription anytime by reaching out to our support team at info@getcleared.com.

Daily Support Supplements

Cleared Daily Support Supplements are sold as a dietary supplement. By law, the FDA does not approve dietary supplements. At Cleared, we follow the FDA’s guidance and are compliant with all rules and regulations. These regulations require that each batch of our lozenges and shot/drink are tested for identity, purity, metals, and microbial testing to make sure they meet pre-established quality standards.

You can buy Cleared Daily Support Supplements right here on our website or on Amazon.com.

We offer a free sample pack of our lozenges and one bottle of our shot drink to all new customers. You just have to pay for shipping and the product is on us.

If you are a social media influencer, please email us at info@getcleared.com. One of our representatives will then reach out to you via email to discuss our influencer partnership program.

If you are a business owner and/or a manager and you would like to sell our product in your store, please email us at info@getcleared.com. Once you’ve completed the form, one of our representatives will be in touch to get you setup in our wholesale portal.

This allergist-created, science-backed routine is here to boost your sinus and immune function to give your body the added strength it needs to get you through tough days.* Take 1 shot daily for 6+ days to strengthen your sinus pathways and immune response to irritants. Then take up to 4 lozenges daily for continued on-the-go support through tough seasons. Take every day for a proactive defense through peak seasons.*

Our allergist-created shot is made of science-backed ingredients shown to provide a daily boost to your sinus and immune function to help strengthen your defenses.* Take 1 shot daily for 6+ days to strengthen your sinus pathways and immune response to irritants. Take every day for a proactive defense through peak seasons.*

Our back-pocket lozenges. Made by Allergists, Backed by Science, to give your sinuses and immune system that as-needed boost of support. Take up to 4 daily, as needed, for on-the-go support through tough days and tough seasons

Yes, our bottles are made of recyclable glass and our bags are made of recyclable paper. We’re very proud of this!

Cleared lozenges and drink shots are for ages 12+.

No, you should avoid use of our lozenges and drink shot if you are pregnant. If, however, you are pregnant and looking for more support with your allergies, you should talk with an allergist, who can help you find the right treatment for you.

All our supplements are vegetarian friendly. Our drink shots are also vegan friendly, though the lozenges are made with real honey.

Our science-backed ingredients are sourced from around the world by safe and certified facilities. This is important to us, as after all, we put everything we sell in our bodies too.

All Cleared supplements are manufactured in the United States.

Telehealth

Cleared currently works with independent allergists with licenses in the following states: NJ, NY.

No, at this time we are not available to take consults for patients outside of the US.

Currently you communicate with the doctor via message. All our doctors respond within 24 hours. Video chat as an option will be coming soon.

After you submit your online allergy questionnaire, one of our allergists will evaluate your report and send you a personalized treatment plan via message within 24 hours. If a prescription is recommended, your allergist will send in that prescription to your pharmacy on the spot. If you choose to ship free with the Cleared partner pharmacy, you will be notified via email or text as soon as your treatments are ready for checkout and free monthly delivery. Once subscribed to a treatment plan, you’re now a Cleared member and will receive free ongoing care from our expert healthcare providers in case you have any medical questions or want to modify treatment.

Yes. The recommendations you receive are always made directly by a US-licensed physician who acts independently in their assessment of your health needs, ensuring no bias and quality of care, with your health and safety as the number one priority.

We respect your need for online privacy and protect any Personal Information that you may share with us, in an appropriate manner. Any sensitive health information you provide during your online visit is stored with our HIPAA-Compliant EHR, CharmHealth, run by MedicalMine. MedicalMine is a Business Associate as defined under the administrative simplification provisions of the Health Insurance Portability and Accountability Act of 1996 and its privacy and security regulations (HIPAA), and under the privacy and security provisions of the Health Information Technology for Economic and Clinical Health Act of 2009 (the HITECH Act). MedicalMine's servers and infrastructure are hosted at Tier 3 Plus data centers equipped with latest technology to securely house sensitive data. We have put in place elaborate security processes to ensure utmost security and privacy of health care information. MedicalMine follows very strict and standardized practices in areas of Access Controls, Network Security, Physical Security, Information Security, Application Security, Operations Security and Business Continuity. In addition, all communications between users' browser and MedicalMine applications are encrypted using Secure Socket Layer (SSL). For more information on the privacy of your information, visit: https://www.charmhealth.com/privacy-policy.html or https://getcleared.com/disclaimer/privacy-policy

Yes, a licensed physician can prescribe medication online so long as they are licensed to practice in the same state as the patient they are treating. We only pair you with doctors licensed in your state.